Frequently Asked Questions (FAQ)

What does ‘Trúc’ mean?

"Trúc" (竹) means bamboo in Vietnamese, a symbol of strength, resilience, and purity. It reflects our commitment to high-quality, authentic matcha crafted with care.

What makes Trúc Matcha different?

Trúc Matcha is 100% pure, first-harvest ceremonial-grade matcha sourced directly from Wazuka, Kyoto, Japan. We work with small-batch tea farmers who follow traditional cultivation methods to ensure a smooth, umami-rich taste without bitterness. Our matcha is stone-milled, vibrant in color, and packed with antioxidants and L-Theanine for a balanced energy boost.

How do I prepare matcha?

❀ Sift 1/2 tsp (2g) of matcha into a bowl.

❀ Add 2 oz warm water (140-175°F).

❀ Whisk using a bamboo whisk in a zig-zag motion until frothy.

❀ Enjoy as is or add more water/milk for your preferred taste.

(For a matcha latte, follow the same process and pour over 4-6 oz of your choice of milk!)

How should I store my matcha?

❀ Store it in a cool, dry place away from light, heat, and humidity.

❀ Keep the tin tightly sealed after each use.

❀You can refrigerate it for extra freshness, but avoid moisture!

Do you offer local pickup?

Do you offer local pickup?

Yes! If you're in the San Jose, CA area, you can select Local Pickup at checkout for free. You’ll receive a confirmation email when your order is ready.

Can I return or exchange my matcha?

Can I return or exchange my matcha?

Since matcha is a consumable product, we do not accept returns for health and safety reasons.

However, if there’s an issue with your order, please email us at hello@trucmatcha.com, and we’ll make it right.

How does the Subscribe & Save option work?

With Subscribe & Save, you get 15% off and automatic delivery based on your selected frequency:

❀ Every 2 weeks (for daily drinkers)

❀ Every 4 weeks (most popular)

❀ Every 6 weeks (for occasional matcha lovers)

You can pause, skip, or cancel anytime through your account!

Contact Me!